Explain, with reference to legislation, why it is important that call centre staff at Jemijo, working on the 24/7 claims hotline, have adequate periods of rest between periods of work and do not work excessive hours.
Tasks Complete each of the tasks set out below referring to the case study in your answers. Case study Part of an international group, Jemijo is one the largest insurers in the country. Over five million customers choose home, car, van, travel, and pet insurance products from Jemijo and expect high quality customer service. To … Read more