To complete this assignment, you must describe the company’s concerns as they relate to the old system of the company’s outdated technology. Your assignment will address the following critical elements: Management Concerns: Make sure you address privacy laws, financial issues, and the customer’s geographic location, and how these relate to each of the following: -Acquiring customers -Transaction processing -Sales and support Technology List for Business Recommendation (use the following options to complete the below section) Acquiring: -Profiling and personalization -Search management -Content and catalog management -Email marketing systems -Search engine optimization Transactional: -Digital payment services -E-commerce marketplaces -Collaboration and trading Support: -Warranty database -Customer relationship management (CRM) -Online support capabilities BUSINESS RECOMMENDATIONS: In this section, you will recommend two technologies/e-business strategies from the provided list to address the needs of the business and solve business problems. (Refer to the Technology List for Business Recommendation section above for your options in completing this section.) A: Acquiring Customers: In this subsection, you will make your recommendations and address their impact on acquiring customers. I: Identify and describe the two technologies/e-business strategies that you have chosen specific to acquiring customers. II: Explain how these technologies/e-business strategies will address the company’s business problem. III: Recommend how these technologies/e-business strategies will be used to exploit business opportunities. IV: Describe how these technologies address management concerns. Briefly explain the risks and challenges that management must be aware of as these systems are implemented. B: Transaction Processing: In this subsection, you will make your recommendations and address their impact on transaction processing. I: Identify and describe the two technologies/e-business strategies that you have chosen specific to transaction processing. II: Explain how these technologies/e-business strategies will address the company’s business problem. III: Recommend how these technologies/e-business strategies will be used to exploit business opportunities. IV: Describe how these technologies/e-business strategies address management concerns. Briefly explain the risks and challenges that management must be aware of as these systems are implemented. C: After Sales and Support: In this subsection, you will make your recommendations and address their impact on sales and support. I: Identify and describe the two technologies/e-business strategies that you have chosen specific to support. II: Explain how these technologies/e-business strategies will address the company’s business problem. III: Recommend how these technologies/e-business strategies will be used to exploit business opportunities. IV: Describe how these technologies/e-business strategies address management concerns. Briefly explain the risks and challenges that management must be aware of as these systems are implemented.
