Assessment Information
Competency Being Assessed
This Assessment Kit has been aligned against the following unit of competency from the Business Services Training Package:
BSBOPS402 – Coordinate business operational plans
The unit includes:
- Prepare to implement operational plan
- Implement operational plan
- Monitor operational performance
- Review operations based on performance
This unit describes the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance, and providing reports on performance as required. It applies to individuals who plan activities to achieve team and organisational objectives. At this level, work will normally be carried out within routine and non-routine methods and involve procedures that require planning, evaluation, leadership, and guidance of others.
Assessment Process
The assessment is designed to help you gather evidence of your competence against the requirements of the unit of study while applying your learning in practice. Your evidence may take a variety of forms and must be:
- Authentic – your own work
- Valid – related to the competency
- Sufficient – appropriate quantity and quality
- Current – recent proof of your skills and knowledge
When should I submit this assessment?
Refer to your training plan for the recommended timeframe for completing your assessment. Use this assessment kit to complete your responses, attaching additional evidence and documentation as appropriate. Ensure all additional documents are clearly labelled so that your assessor understands the relevance to specific parts of the assessment.
Assessment Submission and Feedback
Submit your assessment online via myAIM. Feedback will be returned via myAIM. Upon completion of all requirements, you will receive an overall assessment of ‘Competent’ or ‘Not Yet Competent’. If further work is required, you will be given one opportunity to resubmit. Upon successful completion, you will be eligible for a Statement of Attainment. If enrolled in a full qualification, a Certificate and Transcript will be issued upon completion of all units.
Video evidence
You may be required to submit video evidence. Ideally, upload your video to YouTube as a private link and provide the link to your assessor. Ensure participants are aware of the purpose of the video.
Technical tools for completing this assessment
You need access to a computer with internet, word processing, spreadsheet software, and other relevant programs to develop documentation. You may also need a smartphone or other audio/video recording device.
Progress Checklist
- Read and understand the AIM Student Handbook, particularly your rights and responsibilities.
- Read the assessment information carefully.
- Complete the cover sheet.
- Answer the Knowledge Questions within this assessment kit.
- Complete the Assessment Tasks.
- Compile your submission, ensuring all additional documents and media submissions are prepared.
- Save this assessment document as:
- Save additional documents as:
- Submit your assessment on myAIM.
Assessment Coversheet
- Unit of competency: BSBOPS402 Coordinate business operational plans
- Name:
- Email:
- Postal Address:
- Telephone / Mobile:
- Organisation:
- Brief description of your organisation:
- Brief description of your team/department:
- Brief description of your role:
Declaration:
- I have read and understand the information contained within the Student Handbook
- All responses and evidence submitted are my own work and contain no material written by another person, except where due reference is made
- I understand that AIM will retain information relating to my assessment and not disclose it to third parties without permission, except as specified
Assessment Requirements
You must complete all assessment items to achieve competency. Use the Glossary of Instructional Words for specific direction.
Assessment Items:
- Knowledge Questions: Short or long-answer questions requiring responses in the spaces provided.
- Assessment Tasks: Practical activities and evidence gathering to demonstrate competence.
Your Submission:
Acknowledge all sources (websites, books, etc.) using the AIM Harvard Referencing Guide. Remove any private or sensitive information.
Submission Attempts:
Two attempts allowed; if insufficient, an alternative submission may be negotiated.
Glossary of Instructional Words
- Analyse: Break down an issue into parts, discuss relationships, and explore in detail.
- Define: Explain the meaning in your own words, including essential qualities.
- Describe: Outline main features or qualities.
- Discuss: Point out key issues, interpretations, and debate.
- Evaluate: Judge or calculate quality, importance, or value with detail.
- Explain: Make something clear or show understanding.
- Identify: Recognise and indicate required information.
- List: Record short pieces of information.
- Outline: Give a brief description of main facts or sequence.
- Summarise: Express main points concisely.
Knowledge Questions
Question 1: Identify and briefly describe three processes to identify the resource requirements for an operational plan. (70-90 words)
Question 2: Identify and briefly describe three sources of information to identify resource requirements for an operational plan. (40-50 words)
Question 3: Identify and briefly describe three methods to manage contingencies in operational planning. (40-50 words)
Question 4: Identify and briefly describe three key features of performance monitoring systems and processes. (40-50 words)
Question 5: Identify and briefly describe three common methods for problem solving. (80-100 words)
Question 6: Briefly describe methods to support staff in your own words. Provide one example each for mentoring, coaching, and supervision. (60-80 words)
Question 7: Identify and briefly describe three implementation methods for an operational plan. (80-100 words)
Question 8: Identify and briefly describe three types of financial information related to a business’ operational plan. (80-100 words)
Question 9: Provide examples of organisational objectives relevant to the following areas. Outline two typical organisational objectives. Include costs, identified shortfalls, and surpluses for each example. (80-100 words)
Assessment Tasks
You are required to demonstrate your skills and knowledge by completing each assessment task.
General Instructions:
- Reference all sources
- Name and label all documents clearly
- Video evidence must be uploaded to YouTube as unlisted and provide URL
Assessment Conditions:
- Ideally, work in a workplace or familiar business environment
- Alternative arrangements can be discussed with your assessor
Assessment Introduction
This assessment requires you to coordinate two operational plans, including preparing, implementing, and reviewing them.
An operational plan is a detailed document outlining actions, tasks, and strategies required to achieve strategic objectives.
