Dr. Castanza-Huffington wants to explore several complaints by patients that they are waiting a long time to see the physician even when arriving for their appointments on time. In response to this, you create a Performance Improvement Plan using the PDCA Method. Take the bulleted information provided below and organize it into the attached Performance Improvement (PI) plan template. Copy and Paste each bullet point under the appropriate headings within the attached template: Plan, Do, Check, Act (each bullet point can only be placed under one heading) After your PI plan is finalized, look it over and write 3-4 sentences identifying any new issues or areas for improvement that was raised by the Data collected. Explain why you think this issue is necessary to address for Qual-Care Clinic. Submit the final PI plan through this Assignment Link The majority of time waiting by the patient was spent from patient check-in to being called back by the MA. When asked, the MAs stated that they frequently went to call the patients from the waiting room, but they were still working on paperwork for the Medical Office Assistants (MOAs). You have a meeting with the MOAs to discuss the importance of having each patient pre-register through the patient portal. They should review these instructions with each patient over the phone when they make their appointment. Average Time from Arrival to Check-in: 3 minutes. Average Time from Check-in to being called back by the MA: 12 minutes. You post a memo in the employee break room to encourage employees to continuously update the logs. These logs will be kept for a period of two weeks. The MOA’s stated that patients often come in without their registration paperwork completed, so they give it to them when they arrive. You create a reminder tool, so a text is sent to patients the day before their appointment reminding them to pre-register through the patient portal. You create a policy that requires MAs to bring patients back to their room even if their paperwork has not been completed and patients will be encouraged to complete it while they wait for the physician. Average Time from MA to Physician Notification: 8 minutes. Average Time from Physician Notification to Physician entering the patient room: 6 minutes. You create a log for each member of the healthcare team to identify the time that the patient remains at each stage of the patient workflow from Patient Arrival until Physician enters the patient’s room. You position the logs at various places throughout the clinic. HINTS: 1. Take your time when deciding which section each bullet point belongs under. 2. Compare it to the sample provided earlier in this module to ensure your PI plan makes sense. You will notice some similarities in the wording
