You work for a large housing association which has recently taken on a cohort of trainees who will be working in the Customer Service Centre. Your manager has asked you to train t
Assessment criteria for this assessment 1.1. Explain the role of effective customer service in developing, delivering and improving housing services. 1.2. Explain the concept of continuous improvement. 1.3 Evaluate standards and measures which aim to develop a culture of customer focus and continuous improvement. 2.1. Explain how to develop customer focussed systems, policies and procedures. … Read more