Task 1: Developing Cultural Competence LO3 42 marks For this task you are provided with a business scenario and as a manager in the business you are asked to provide a plan for developing cultural competence in the team.

Assessment Instructions

1. This assessment must be your own work (no plagiarism). Contact your tutor if further clarification is required.
2. All assessment tasks must be completed.
3. Your submission should follow the format provided.
4. This assessment is to be completed individually. You are encouraged to conduct your own research.
5. You must complete all tasks in professional business English.
6. If you are unsure of any task stated in the assessment, consult your tutor to seek clarification.
7. APA 7^th Edition referencing, and citation are compulsory.
8. Please note that all word counts given are a guide only so you will not be penalised for exceeding the word count.

Grades

Students will be assessed using a grading-based approach. The grades for each assessment range are outlined below

Grades
A	80 100% (Pass with Distinction)
B	66 79 % (Pass with Merit)
C	50 65 % (Pass)
NA	49% or below (Not Achieved)

Students are required to achieve an aggregated course mark (total of all assessments), of 50% or greater to pass the course.

Students who achieve less than 50% of the aggregated course mark (total of all assessments) will be awarded an NA grade and are eligible for one resubmission of one assessment, if their first submission was 35% or greater.Students must achieve a minimum 50% pass for any resubmission.

• A passed resubmission must still ensure the student has met all the requirements of the learning outcomes within the course.

• When plagiarism is formally identified, and confirmed, students are not permitted any re-submissions to pass their assessments and are deemed to have failed that assessment.

Terms of Reference

Analyse	Explain a topic or idea by breaking it down and showing which parts make an important contribution to the whole.
Evaluate	To make judgments based on criteria and standards through checking and critiquing.
Describe	To give a detailed account.
Explain	To give an explanatory answer that explains the how and the why, and to comment on the differences in opinion, experimental results and, where possible, the causes. The use of examples should support the explanation.
Compare	Discuss features that are similar between two practices
Contrast	Discuss features that are different between two practices

Authenticity of Students Work

Where students are suspected of assessment misconduct the following processes will be followed:

• The tutor will assess the level/amount of suspected assessment misconduct, prepare evidence and discuss with relevant Programme Coordinator.
• Where the intention of the student is considered clearly innocent, the work will be assessed as is.
• If appropriate, advice on academic integrity may be given by the tutor to the student.

Where doubt persists, a meeting is to be arranged with the student, student support person, relevant tutor and Programme Coordinator to present the allegation, evidence, and to provide the student with an opportunity to discuss this. Where the Programme Coordinator and Tutor are one and the same, another Manager within the relevant PTE may be asked to participate.

Where assessment misconduct is established and acknowledged by the student, the student may be instructed to resubmit the assessment if allowed by the Programme Coordinator.

Other actions can include awarding a reduced grade or awarding a failing mark/grade. A note is made on the students file.

Where the assessment misconduct is serious or has not been acknowledged by the student, the relevant Programme Manager or Programme Coordinator must discuss the situation with Academic Director. This discussion will lead to a decision to either deal with the issue in the PTE or initiate the student discipline process. The tutor will inform the student of their appeal rights as detailed in the Student Handbook.

Assignment Instructions

Task 1: Developing Cultural Competence LO3 42 marks

For this task you are provided with a business scenario and as a manager in the business you are asked to provide a plan for developing cultural competence in the team.

Scenario 1: Northland Tourism Business

You have just purchased a Northland tourism business and will be the manager.

The business includes a mountain bike cycle way that travels through local forest and along the coastal pathways, a large souvenir shop selling local art and a flourishing caf.

As a foreigner purchasing the business, you realise you will need to develop connections and an awareness of cultural competence to ensure the business is sustainable and supported by the local community. You also know little about te Tiriti o Waitangi.

1. To achieve this, you need to research what other businesses in New Zealand have done to develop and embed cultural competence in their business and describe your findings.

Note: You are embedding cultural competence to ensure you meet the bicultural principles of te Tiriti o Waitangi in your business.

(A minimum of two (2) other businesses must be researched, and a minimum of four (4) findings are to be described)

Three (3) references are to be included.

(16 marks 4 marks for each described finding)

2. Choose two (2) approaches the other businesses have used which you feel are suitable for the Northland business and justify why you have chosen them as approaches to achieve successful cultural competence.

(6 marks 1 mark for each option and 2 marks for justification)

3. Create a plan for implementing these approaches selected in 1b with tasks, roles, and timelines. (A minimum of four (4) steps are to be included in the plan.)

(12 marks 3 marks for each step in the plan)

4. Explain how this plan will recognise and provide for M?ori interests in the Northland business.

(4 marks)

5. Outline the expected outcomes of the plan and embedding cultural competence in the Northland business (A minimum of two (2) outcomes are to be included.)

(4 marks 2 marks for each outcome)

Task 2: Business Communication Practices LO4 24 marks

For this task you are asked to analyse the professional and ethical business communication practices of a New Zealand business.

1. Choose a New Zealand business and describe the nature of its communication practices for each of the following forms of communication:

• How the business answers telephone calls

• The businesss social media marketing

• The businesss website and wording on the website.

Evidence is to be attached for social media marketing and website wording screenshots or Snips are suitable evidence.

(12 marks 4 marks for each communication practice)

2. Using the same New Zealand business from Task 2a describe three (3) attributes that make business communication professional and three (3) attributes that make business ethical.

Two (2) references are to be included.

(12 marks 2 marks for each attribute)

Task 3: Personal and Interpersonal Skills LO4 8 marks

Explain what personal and interpersonal skills will be required to implement the plan in Task 1 successfully and justify why they are required. A minimum of two (2) personal and two (2) interpersonal skills are required.

(8 marks 2 marks per skill)

APA 7th Edition References including citations.	4 marks
APA 7th Edition References and Citations References required for this assignment must be from credible sources. (5% of total marks)

The assessment is formatted well, and professional business English is used. (5% of total marks)